Store:Spanish Products

Employee Handbook – English & Spanish

BE SPECIFIC & CLEARLY DEFINED WITH YOUR POLICIES, SHARE THEM WITH YOUR EMPLOYEES, CONSISTENTLY DEPLOY DISCIPLINARY ACTION AND YOUR POLICIES WILL MANAGE FOR YOU

KEY FACTOR:

[cart-button item=”295″ ]

People will not do what you expect them to do if they do not know what your expectations are. People will also not do what you expect them to do if you do not consistently follow through with expected actions/consequences when the policies are broken. If you let your policies manage your business, not your emotions or your current needs, you will find yourself facing fewer and fewer problems each day. Anything not covered in an employee handbook is left to the judgment call of the employee. The consequences from their judgment call are felt directly by your company.

ACTION ITEM:

Clearly state your company policies to a new hire on their first day of work and then give them a copy of the policies in writing. Be specific with your policies and be sure your employee understands them. When a policy is broken or not honored be sure to deploy the appropriate disciplinary action in a timely basis. Letting your policies manage for you is not the only benefit of this process, it also highlights and supports your culture of professionalism and fairness. Cover everything from company values to apron responsibility in your company handbook. Be specific with the policies regarding each area.

IMPLEMENTATION PROCESS:

The following is a list of the items that should be covered in a company handbook. Put a handbook together writing support material regarding each area.
You can also purchase our Microsoft Word document employee handbook that covers each of the below areas. You can easily customize it to reflect your company. It is available in English and Spanish.

Introduction
Purpose of Employee Handbook
Employment at Will
Authority and Distribution of Employee Handbook
Company History
Acknowledgment of Receipt and Reading
Company Organization
Company Mission Statement
Open Door
Role of the Employee
Quality Statement
Drug-Free Workplace
Attendance
Equal Employment Opportunity
Automobile Accidents
Workplace Harassment and Sexual Harassment
Cellular Phones
Smoke-Free Workplace
Company Vehicles
Cleaning Tools and Supplies
Corrective Action
Dress Code
Driver Safety
Employee Classifications
Gasoline Credit Card
Insurance-Employee Accident & Disability
Insurance-Automobile
Insurance-General Liability
Honored Holidays
Meals and Break Periods
Jury Duty
Minimum Hours per Week
Leaves of Absence
Lost Payroll Checks
Overtime
Open Position Postings
Pagers
Pay Advances Against Earned Pay
Paychecks
Referral of New Employees
Polygraph Tests
Resignation or Termination
Retroactive Pay
Performance Reviews
Safety
Starting Times
Time Sheets
Tuition Reimbursement
Transportation
Vacations
Wages
Acknowledgement of Receipt & Reading Form

Ines Cohron Testimonial – Total Home Cleaning – Summit, NJ –


 

Ashley Windsor Testimonial – CleanSpace –

 

Related Products

WEDNESDAY 3/4/15 THROUGH FRIDAY 3/6/15 PURCHASE HANDBOOK(S) AND GET CORRESPONDING QUIZ FOR FREE

Employee Handbook – English

Only $30.00

$30.00 Add to cart

Employee Handbook – Spanish

Only $40.00

$40.00 Add to cart

Employee Handbook – English & Spanish

Only $55.00

$55.00 Add to cart

STOP–NO NEED TO BUY THESE***SEE ABOVE

Employee Handbook Quiz- English

Only $5.00

$5.00 Add to cart

Employee Handbook Quiz – Spanish 

Only $12.00

$12.00 Add to cart

Employee Handbook Quiz- English & Spanish

Only $15.00

$15.00 Add to cart

 

 



Disciplinary Actions – Verbal, Written & Probationary Forms – English & Spanish

WHILE WE ARE FREE TO CHOOSE OUR ACTIONS, WE ARE NOT FREE TO CHOOSE THE CONSEQUENCES OF OUR ACTIONS.

STEPHEN COVEY

[cart-button item=”295″ ]

KEY FACTOR:

Have you ever observed an extremely naughty child in public? If you are like me you have probably thought to yourself, why would the child behave any differently? They certainly aren’t suffering any consequences from their actions. Managing your employees is exactly the same. Do not allow your employees to choose the consequences of their actions because you aren’t choosing any for them. Do not set any policies or procedures if you do not intend to enforce each and every one of them. Timely discussions and/or disciplinary action can save a really good employee. You owe timely consequences to your employees. The key factor is to administer the proper disciplinary action the same day, when possible, but no more than two days from the date of the infraction. If there are no consequences, or occasional consequences, not only do you leave yourself open for a discrimination case but you lose all influence with your employees. They will begin to choose their own actions and consequences. At this point you have lost total control.

ACTION ITEM:

One of the best ways to send a signal to cleaners that infractions will not be tolerated is to use a system of verbal, written and probationary notices. Develop a written and probationary form.

IMPLEMENTATION PROCESS:

Any employee who demonstrates continual poor performance, poor behavior, violates a policy or demonstrates inappropriate workplace conduct should be given a verbal warning. This should be behind closed doors and documented in the employee’s file. There should be an agreed upon correction plan and some closer dates with expectations attached with the verbal warning and documented in the employee’s file as well. If expectations are not met then the employee should receive a written warning which will be signed by both the employee and the owner/manager stating specific problem areas, documentation of infractions and expected performance improvement with dates. If these expectations are not met the same will happen on a probationary notice. If there is still no improvement the employee will be terminated. Follow this process for all infractions; attendance, punctuality, quality of work, excessive breakage and damage, etc. If you faithfully follow this process with every infraction and document everything you will never lose an unemployment case, probably will never lose a law suit, and your employee turnover rate will drop because you will come across to your employees as an organization with clear expectations both verbally and by way of your actions.

An added bonus to using a timely system of disciplinary action is one verbal warning generally fixes the problem. The employee really did not understand how important ‘it’ was. Perhaps they didn’t, perhaps they did, who knows? What is clear to the employee now is that it is extremely important. Most employees will fix the problem.

Related Products

Disciplinary Actions – Verbal, Written & Probationary Forms – English

Only $5.00

$5.00 Add to cart

Disciplinary Actions – Verbal, Written & Probationary Forms – English & Spanish

Only $7.00

$7.00 Add to cart

Disciplinary Actions – Verbal, Written & Probationary Forms – Spanish

Only $5.00

$5.00 Add to cart



Business-In-A-Box-Embedded Plan For Starting Or Growing Your Business
[cart-button item=”295″ ]

VISION WITHOUT ACTION IS A DAYDREAM.

ACTION WITHOUT VISION IS A NIGHTMARE. Japanese Proverb

KEY FACTOR:

Running a residential cleaning service is not rocket science but it sure isn’t tidily winks either. Some owners will naturally be better at some aspects of the business than others and some will struggle with everything and come out winners. If you are one of the owners who might need to struggle with understanding a number of business and financial challenges you might want to consider acquiring some coaching support. What you must do first is write down realistic goals for the year for your cleaning service (1 net repeat client per week is a realistic first year goal). Next, create an action item list that will reach those goals. Third, learn how to work each item on the action item list. Finally, work that list relentlessly and faithfully. Always continue to grow by following the same process each year you are in business.

ACTION ITEM:

Prioritize the action items that will support reaching your goals. This is the tricky part if you have never owned a cleaning service before. First time owners and owners wanting to move from cleaning to coaching really should find a simple guide to follow. If complete, thought out and detailed your action item list will always have about 70 items to be completed per year. Some can be completed in as little as 30 minutes and some will require a few days. Together your action item list is a workbook that states exactly what you must do each year to start, develop and grow your cleaning service, depending upon what stage you are in. It will also help you determine what you do not know so that you can determine what you need to learn. At Rags to Riches we are committed to the belief that a culture of excellence begins its creation with a solid foundation. It is easy to firm up your foundation by educating yourself about your business.

IMPLEMENTATION PROCESS:

Every single step you take in your company should, and does, have a best practices process or policy. Many companies short step processes, skip processes or stop processes because they are not sure what they should be and do not have the time to research them, creating a gaping hole in the company’s culture of excellence. If you are a start-up company you are beginning at the beginning and this is a great time to develop each step, process and procedure motivated by creating a culture of excellence. Understanding each of the key factors to your success is difficult until you have ‘walked a mile’ in those shoes. Coaching support will help you absorb and implement the information in the Do It Yourself Kit faster. When you are in the start-up/existence, stage 1 cycle money disappears fast. The faster you can start replenishing it the better opportunity you have of staying in business. Understanding the nuances of this industry can be a time consuming and laborious process for each method/process (and there are literally 100’s to develop for a start-up residential cleaning service) or you can understand and implement all of the necessary elements in one key factor with the support of a coach who is an expert in starting and running residential cleaning companies and who understands what items link and how. If you have been in business for a few years you may have hit a ‘ceiling’ and need to work on developing your company to handle growth. It is a fact that most businesses get into a stall from time to time. If your are not increasing your net repeat sales by 60-75 per year it may be time to take a good look at the 7 Key Factors in your company and what you can enhance or alter to attain those industry benchmarks. It may be time to step away from your daily operations and current advisors and take a clean, clear and fresh look at your company facilitated by a coaching expert in the residential cleaning industry. Business In A Box-Embedded Plan may be just what you are looking for.

3 DAY AGENDA

Fly in Afternoon/Evening night before ‘Incubation’ begins I will pick you up outside, in front of where you pick up your baggage, even if you did not check any bags.  I have an eco green Prius   Dependent upon arrival time see some of Austin or go directly to your hotel 1 mile from the ranch FIRST FULL DAY AT RANCH 7:30amCST          Pick up at motel room 7:40-7:55              Embracing Change 8:00-8:45              Ranch orientation and walk 8:45-10:45           Working Breakfast  Accurate Pricing Quoting and Selling on the Phone Client welcome packet Periodic tasks log Pricing matrixes 10:45-11:45       Budget Calculator Where you are now -Where you want to go-What it will take to get there Set goal for wall chart Make Wall Chart 11:45-12:15         Call volume-Close ratio-Cost per sale-Daily office tracking form/daily activity log 12:15-1:30           Working lunch                                 Finding, Interviewing and Hiring the Best Applicant call-in log Interviewing Questions Reference Check Questions 1:30-2:30           Being A Person of Influence-Orientation Agenda Employee forms Job descriptions 2:30-3:00              Walk, driving range, etc 3:00-4:00              Handbook                                                           Dot Your I’s Cross Your T’s-employee handbooks                                 Quiz 3:45-4:15              Supplies and Bucket List 4:15-5:15              Tools, tricks and teams 5:15-5:30              Message #7 Believing You Have What It Takes 5:30-6:00          Wrap up and questions 6:00-6:30          Happy hour 6:30-7:00          Gator Ride 7:00-9:00          Dinner-Main house dining room or deck, dependent upon weather   DAY TWO 7:30amCST          Pick up at motel room 7:30-8:00              Questions from yesterday, Review today’s agenda Message Turn Stumbling Blocks Into Stepping Stones 8:00-9:00          Working Breakfast                       How to Implement C.O.R.E. training Aprons and tools-Company uniforms 9:00-9:20         Before You Pick Up A Rag-Follow field manual 9:20-11:00       How to Dust-Video, follow field manual and clean 11:00-12:30     How to Clean a Kitchen-video,  follow field manual and clean 12:30-1:30       Lunch Floors and periodic tasks Module 5 Beds, Floors And Wrap Up-video, follow field manual 1:30-2:30         How to Clean a Bathroom-video, follow field manual and clean 2:30-2:45        New Employee Evaluation Form 2:45-3:15         Two and three person team roles and responsibilities                         Daily Team Tracking Form 3:15-3:30         Quality Control Check List 3:30-4:15         7 Habits of Highly Successful Owners-Part 1 4:15-4:45         Walk or driving range 4:45-5:30         Building A Winning Team-Part 1 (for supervisors) 5:30-5:45         Questions and Wrap Up 5:45-6:00         Message #10 Expect the Best 6:00-7:00          Happy Hour 7:00-9:00          Dinner DAY THREE 7:30amCST          Pick up at motel room 7:15-7:30              Message #9 Don’t Judge-Support 7:30-8:15              Working Breakfast Leadership versus Management 8:15-8:30          Company Vehicles 8:30-10:30        One on ones and developmental meetings-Full Staff and Supervisor 10:30-11:00         Performance Appraisals 11:00-11:15         Disciplinary Action and role playing 11:15-11:30         Exit Interviews and Employee Surveys 11:30-12:30         Maximizing Holiday Profits and Scheduling Credit card vendor 12:30-12:45    Answering phones by second ring-Perceptionist 12:45-1:15       Working lunch Flyers 8/15-9/15  Back to School 9/15-10/15 October-Cancer Awareness Month 10/15-11/15  Thanksgiving help 11/15-12/15  Christmas gift certificates Schedule Flyers 1:15-1:45        Outbound sales calls 1:45-2:45        Cause marketing                         C4R Press release  Schedule and write Call private schools to give gift certificates &/or Teacher Award-schedule Call non-profits to give away a gift certificate-schedule Visit hospitals and clinics to tell about C4R-schedule Call ‘Cancer Walks’ and events for October to give free cleaning and discuss a     C4R table at the event-schedule 2:45-3:45         Constant Contact Use 3:45-4:00         Networking                         Chamber Symphony Ballet Guild 4:00-4:15         Website-Update with new changes 4:15-5:30         Organizing Your Time and Your Office                         Daily Schedule template Analyze 3 job descriptions for the office-Add and organize your day/office 5:30-6:00         Final Wrap Up and Questions                         Message #12  Make Plans to Succeed 6:00-7:00         Happy Hour Final Gator Ride and pictures 7:00-9:00         Dinner   FOLLOWING MORNING Pick up at motel room to transport to Austin Airport

DETAILED LIST OF CONTENTS OF PACKAGE

All documents and videos are accessible through your dashboard.  They can be viewed and/or downloaded for one year from date of purchase.

CLEANING PROCESS
1 Apron plain with buckle, no logo, grey only
1 Apron plain with ties, no logo, grey only
Cleaner roles and Responsibilities-2 & 3 Person Teams English
Cleaning notebook for C.O.R.E. training (English & Spanish)-Maid Easy Reference Guide Educator
House cleaning training-C.O.R.E. English & spanish-Full 5 module sets
Supplies List – Buckets & Cars
Training-How to Implement C.O.R.E. training online seminar recording English
BUSINESS MODEL
7 Habits for Owners-Trilogy-3 online seminars in English
Action Item List-Start Up & Grow-English
DVD 5 Stages of Growth in a Small Business-Stage 1 Existence $0-155K
DVD 5 Stages of Growth in a Small Business-Stage 2 Survival $155-410K
DVD-How I Became a $2M Business
DVD-Building A Business Model Based On Repeat Clients
MARKETING
Advertising seal for C.O.R.E. training users
Apartment/Condo Relationship Building Template
Brochure for marketing-3 fold,print on your PC-Circle of Excellence
Christmas Cleaning Poem for Client & Advertising Use
Client Customer Service Call Log Sheet
Client Customer Service Call Script
Client Easter/Mother’s Day Customer Service Call Script
Coloring Book on Manners
Competitor Pricing-Script to get competitor’s prices and tracking log
Daily Activity Log Spreadsheet
Data Sheet for client-tracks client info and preferences
Flyers-Package of 12 for each holiday
Hospital Relationship Building Proposal Template
Inbound sales/quote client data form
Media List for Press Releases template
Outbound Scripts for one times, cancelled and never serviced
Policies for Clients of Cleaning Services
Press Release for Cause cleanings
Press Releases
Pricing and Labor Matrix Calculator
Pricing for deep clean tasks, i.e. wet wiping, inside refrig, etc
Prospect Response Emails 1 & 2 for internet and Service Magic, etc Inquiries
Hospitals,Schools, Apartments/Condos Relationship Building Proposal Template
Relationship Building with Hospitals Script
Relationship Building with Media Script
Relationship Building with Real Estate Agencies Script
Response Card for client feedback for Website &/or Card
Sales Script Inbound Repeat
Sales script-inbound one time or make ready
School Relationship Building Proposal Template
DVD Accurate Pricing, Quoting and Selling Over the Phone
Seminar Recording: Customer Focus & Satisfaction-English
Seminar Recording: Maximizing Holiday Profits & Scheduling-English
Seminar Recording: Zero Cost Advertising-English
Services Provided-Company Profile Sheet to give client
Spring Cleaning Redefined article for newspaper
Welcome Letter for new client
EMPLOYEES
DVD Dot Your i’s and Cross Your t’s-Employee Handbooks
Seminar Recording: Empower Your Cleaners-English
Recruiting, Interviewing and Hiring the Best Cleaners Online seminar-English
Seminar Recording: From Cleaning to Coaching-English
Applicant Call In Log
Attendance Log
Breakage note for client and form for office-English
Cash Advance Contract-English & Spanish
christmas employee poem-English & Spanish
Cleaning Tools Acceptance Form (English & Spanish)
New hire 10 day daily evaluation form for training time
Daily Team Tracking Form
Desired Product Format Per Meeting
Disciplinary Actions – Verbal, Written & Probationary Forms – English & Spanish
Application for Employment-English & Spanish
Employee Handbook – English & Spanish
Employee Handbook Quiz – English & Spanish
Cleaning Vocabulary List-English/Spanish
Exit Interview Questions (English & Spanish)
General Employee Survey-English
Applicant Interview Questions–English & Spanish
Job Description – Customer Service Manager – English & Spanish
Job Description – Partner – English & Spanish
Job Description – Quality Assurance Manager – English
Job Description -Supervisor/Team Leader – English & Spanish
Job Posting Form – Cleaners & Office Staff-English
Noncompetition and Nonsolicitation Provisions-English & Spanish
Performance Appraisal – Partners – English & Spanish
Performance Appraisal – Supervisor/Team Leader – English & Spanish
Quality Control Checklist-English
Reference Checking Form (English & Spanish)
Time Off Request-English & Spanish
Seminar Recording Worksheet: 7 Habits of Highly Successful Cleaning Employees Part 1-English & Spanish
Seminar Recording Worksheet: 7 Habits of Highly Successful Cleaning Employees Part 2-English & Spanish
Seminar Recording Worksheet: Building a Winning Team Part 1-English & Spanish
Seminar Recording Worksheet: Building a Winning Team Part 2-English & Spanish
Seminar Recording Worksheet: Habit #1 Being Proactive-English & Spanish
Seminar Recording Worksheet: Habit #2 Begin With the End in Mind-English & Spanish
Seminar Recording Worksheet: Habit #3 Put First Things First-English & Spanish
Seminar Recording: 7 Habits of Highly Successful Home Cleaning Employees Part 1-English & Spanish
Seminar Recording: 7 Habits of Highly Successful Home Cleaning Employees Part 2-English & Spanish
Seminar Recording: Building a Winning Team Part 1 for Cleaning Team Leaders-English & Spanish
Seminar Recording: Building a Winning Team Part 2 for Cleaning Team Leaders-English & Spanish
Seminar Recording: Dealing with Rude and Pushy People-English & Spanish
Seminar Recording: Habit #1 Being Proactive-English & Spanish
Seminar Recording: Habit #2 Begin With the End in Mind-English & Spanish
Seminar Recording: Habit #3 Put First Things First-English & Spanish
Reducing Turnover online seminar recording
FINANCE
Budget Calculator
Price Increase Letters for current repeat clients 1 & 2
Vehicle Maintenance Form
Goal Wall Chart Template for Tracking and Displaying plan vs actual for full office
Daily Activity Log Spreadsheet
DVDs (yours forever)
5 Stages Of Growth In Any Small Business Cylce-Stage 1
5 Stages Of Growth In Any Small Business Cylce-Stage 2
Accurate Pricing, Quoting and Selling on the Phone
Building A Business Model Based on Repeat Clients
Building A Winning Team for Owners and Managers
Dot Your i’s and Cross your t’s-Employee Handbooks
How I Became A $2M Business
How To Control Your Time
Orientation-Person of Influence
Principles of Leadership
Putting Hope Where Others Think There Is None
7 Habits of Highly Successful Cleaners (3 meetings)

Julie McAdoo Testimonial – Refresh Your Nest – Tampa, FL – Ashley Windsor Testimonial – CleanSpace –

$3000 down payment/$200 per week for 15 weeks

$200.00 / week for 16 weeks and a $2,800.00 down Add to cart

Or

Pay all upfront – $4999.00

$4,999.00 Add to cart



Cleaning Vocabulary List-English & Spanish

❝The limits of my language are the limits of my world.❞

Ludwig Wittgenstein

[cart-button item=”295″ ]

❝One language sets you in a corridor for life. Two languages open every door along the way.❞

Frank Smith

KEY FACTOR:

If you have employees who cannot speak any English it is imperative that your application, documents, employee handbook and training materials are all in the language of the employee who cannot speak English. You cannot expect them to look at the owner of your company as a person of influence when the owner did not even care enough about their success to invest the time and money to make sure they understood what was expected of them. How can they possibly have any hope of being successful and growing with your company if they cannot understand what you expect them to do.

ACTION ITEM:

Begin by making a list of 50 cleaning terms in both English and Spanish. Make it part of the condition of employment that they will learn and retain 5 English words a week or 1 a day. Simultaneously, you need to learn 5 Spanish words a week. A person who knows 2,000 words is considered bilingual. In 8 years you and your employees will be bilingual and grateful to one another for the world of opportunity you have both brought upon yourselves. Now your employees will look at you as a person of influence because you have taken the time to learn their language. Your English speaking only employees will also look at you with new found respect. I went back to college and took 16 credits of Spanish in 2 years the first year I hired a cleaner who could not speak any English. After college and producing C.O.R.E. training learning Spanish is the 3rd most important accomplishment in my life. I was not patient enough to wait 8 years to teach myself the language and I needed to communicate effectively with my employees before 8 years.

IMPLEMENTATION PROCESS

When a new none English speaking employee goes through orientation they should receive their first list of 50 words as part of orientation. Check their 5 words weekly. Go to the top of the list each week and check all of the words or they will forget the first 5. This list will last 10 weeks and you will go through 50 words their last week. The employee hands you their list and you highlight the 5 words they learned that week. When the 10th week comes the entire sheet should be lighted and you will give them a second sheet of 50 words and/or phrases that are commonly used with clients. The employee must not lose their sheet because all of your employees will be at different stages on the sheet, dependent upon when they started. If they lose their sheet, give them another sheet and have then learn 10 words that week. If you are not bilingual in their language, when you have finished checking their words have them check your list. You will help one another with pronunciation and that is one of the road blocks to learning a language. Everyone thinks they sound ‘stupid’ so they are afraid to try to speak another language. Once they can say 50 words with confidence the sky is the limit and they will be asking for more than 5 words a week.

Related Product: Cleaning Vocabulary List-English/Spanish

Only $10.00

$10.00 Add to cart



Noncompetition and Nonsolicitation Provisions-English and Spanish

 WHAT KILLS A SKUNK IS THE PUBLICITY IT GIVES ITSELF

Abraham Lincoln

[cart-button item=”295″ ]

KEY FACTOR:

Unfortunately, we sometimes hire people who do not think ethically. They may not even realize that something is unethical. Consequently, we could end up with an employee or two who ‘steals’ our clients. They steal them for a variety of reasons; the client suggests the idea, the cleaner sees all those ‘big’ checks they are bringing to you and thinks they should be making a lot more money, the cleaner wants to start their own cleaning service, etc. It does not really matter. The outcome is the same. You lose revenue and, usually, a good cleaner. Your client loses a good cleaning company and gains a person who cannot be trusted and they ‘smelled’ that when they knew they were doing something wrong hiring them away from you. This usually ends up to be a lose/lose/lose situation for all 3 involved.

ACTION ITEM:

Covering this subject the first day an employee works for you will have a positive impact. Have them sign a non-compete contract and make it very clear to them that if they ‘steal’ a client you will pursue them with an attorney in a court of law for lost revenue and damages. It is very difficult to win these cases but it can be done. The most important thing is that you have intimidated 80% of your employees enough that they won’t even consider the possibility of ‘stealing’ one of your clients.

IMPLEMENTATION PROCESS:

Create a non-compete contract, or purchase ours, that every one of your employees sign whether they clean homes or not. Have new employees sign the contract before they ever see one of your customer’s names. If you have bilinguals working for you be sure it is available in their language as well.

Related Products

Noncompetition and Nonsolicitation Provisions – English

Only $7.50

$7.50 Add to cart


Noncompetition and Nonsolicitation Provisions – Spanish

Only $10.00

$10.00 Add to cart



Performance Appraisal – Partners – English & Spanish

Multi faceted tool to evaluate Partners annually on a scale of 0 (Unacceptable) to 5 (Outstanding) for Meeting Major Responsibilities, Meeting Objectives/Projects for the Year, Knowledge of Work, Applying Skills of Management, Quality of Work, Communications and Human Relations, Category Rankings and an Overall Ranking for the Review Period

[cart-button item=”295″ ]

Only $12.00

$12.00 Add to cart

Our Partners Appraisal translated into Spanish

Only $18.00

$18.00 Add to cart

Performance Appraisal – Team Leader – English

Only $15.00

$15.00 Add to cart

Special price for combined purchase

Only $30.00

$30.00 Add to cart

Our Team Leader Appraisal translated into Spanish

Only $25.00

$25.00 Add to cart



Seminar Recording: Habit #1 Being Proactive-English & Spanish

YOU CAN DEVELOP PROACTIVE SYNERGY DRIVEN TEAMS

KEY FACTOR:

[cart-button item=”295″ ]

There is a vast difference between training and developmental, ongoing training. Training involves an expert working with cleaners to transfer to them certain areas of knowledge or skills to do the job they were hired to do. Developmental, ongoing training is a broad, ongoing multi-faceted set of topics and/or activities designed to bring someone or an organization up to another threshold of performance, often to perform some job or new role in the future. Key Factor is that your company will not reach new thresholds if you do not actively participate in providing developmental, ongoing training to your cleaners.

Many of our daily problems come from our cleaners not being proactive in managing their work or personal lives. Many times cleaners will wait for the day of their appointment to tell us they have an appointment at 10:00 am so they can’t come in until the afternoon or at all that day. They have known this for two weeks but never told us. Correcting this type of behavior requires developing a new habit, Being Proactive, which is the first and most basic habit. This habit is driven by a person’s realization that they are responsible for their lives. This type of proactive behavior can be learned.

ACTION ITEM:

Think of real work situation examples that will reinforce the impact of an employee not taking proactive responsibility. One example could be the employee we discussed in the Key Factor, who did not notify you of their need to be off in the morning until the day they needed off. If you had known they needed off in the morning you would have moved their favorite client to the afternoon. Instead, the team was short handed and arrived at the favorite, high tipping client late. The client was furious the team was so late, not to mention the fact that they came without the client’s ‘favorite’ cleaner. The consequence was that the client canceled their repeat service and went to another company. This is a loss of a great client to both the company and the cleaning team, not to mention the loss of great tips. All of this could have easily been avoided if the cleaner just would have given the office sufficient notice of their need to be off in the morning. Do not think that your employees have thought about this before or are able to connect the dots without your showing them how to connect them. Believe me, the next time a cleaner needs to be off they will tell you because now being proactive makes common sense to them.

IMPLEMENTATION PROCESS:

Have a meeting where you present the advantages of being proactive. Present examples of how the employee is responsible for their actions and the consequences of their actions. Prepare a presentation of the proactive topic or show the Rags to Riches video entitled Habit #1 Being Proactive. Be sure to discuss the video with your employees, continually praise them when they demonstrate proactive activities and point out the instances where they had an opportunity to be proactive and they were not. Also point out the consequences of both behaviors in both situations. Use the new terminology of being proactive in your conversations with your employees so that they are continually driven back to the discussions they had on developing Habit #1 Being Proactive. This will turn a negative conversation about something they did wrong into a positive, learning and growing conversation about how they can apply what they learned to their everyday lives.

Related Products

Seminar Recording: Habit #1 Being Proactive-English

Only $6.00

$6.00 Add to cart

Seminar Recording Worksheet: Habit #1 Being Proactive-English

Only $4.00

$4.00 Add to cart

Seminar Recording: Habit #1 Being Proactive-Spanish

Only $19.95

$19.95 Add to cart

Seminar Recording Worksheet: Habit #1 Being Proactive-Spanish

Only $6.00

$6.00 Add to cart



Seminar Recording: Dealing with Rude and Pushy People-English & Spanish

THERE ARE NO PEOPLE WHO ARE QUITE SO VULGAR AS THE OVER-REFINED

MARK TWAIN

[cart-button item=”295″ ]

IT’S NOT A SLAM AT YOU WHEN PEOPLE ARE RUDE IT’S A SLAM AT THE PEOPLE THEY’VE MET BEFORE

KEY FACTOR:

In our business, like any business, we deal with some rude and pushy people. Unfortunately, in our business our cleaners can have to spend a bit of time dealing with these people. It is not a quick 10-minute interaction. Our cleaners can be in a home for 1, 2, 3 or what seems like 8 hours of a day on a weekly basis. This situation can add a lot of stress to our cleaners. It can even cost us a cleaner if the cleaner does not share their feelings with us and just leaves your company because of a rude and pushy client that they are afraid to tell you about. Do your cleaners understand why these people are so rude and pushy? Do they understand that more than likely it has nothing to do with them? It is important to get the subject of rude and pushy people ‘on the table’ at your company. It is even more important to educate your employees on how to deal with rude and pushy people. There are many different styles of communication when dealing with rude and pushy people. A defensive, timid or annoyed approach will not work with these clients. Your cleaners need to be taught to use a courteous, honest, gracious, polite and controlled approach.

ACTION ITEM:

Prepare a presentation for a meeting with your staff on rude and pushy people. Use examples that your cleaners have shared with you and that you have experienced personally. Share ideas with your staff on how they could handle these people in different ways resulting in the cleaners’ desired results.

IMPLEMENTATION PROCESS:

Using a staff meeting is a great venue to present the topic of rude and pushy people. You can also have your cleaners watch videos in their homes if you are not able to have staff meetings. Rags to Riches has a video specifically for cleaning people dealing with rude and pushy people. Role playing is a great way to teach your people different communication skills. Keep this topic active in your company by frequently asking your employees to share at meetings the most rude or pushy person they ran into that week and how they handled them. Give a ‘spiff’ to the person who told the best story and did the best job of handling the situation. By keeping this topic on the table, allowing your cleaners to share their feelings and teaching them new approaches you will keep the cleaner who might otherwise quit because of stress from clients.
English –

Only $19.95

$19.95 Add to cart


Spanish –

Only $19.95

$19.95 Add to cart

 



Job Description Sales/Customer Service Manager – English & Spanish

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Peter Drucker

[cart-button item=”295″ ]

Your most unhappy customers are your greatest source of learning.

Bill Gates

KEY FACTOR:

Your customer service manager insures the satisfaction of your clients by providing accurate information at the time of sale, scheduling accurately and providing problem-solving resources when an issue occurs with an unhappy client. This is the first point of contact with a potential client so relationship building is a mandatory skill for the person in this position.

ACTION ITEM

Make a list of all of the duties and responsibilities that you want your Sales/Customer Service Manager to assume. Most companies have one person manage the sales, scheduling, follow-up and billing for each client. The Sales/Customer Service Manager Job Description should include things such as:

• Answer all inbound calls
• Give quotes and present sales script to all inquiries for prices
• Schedule all repeat and one time sales for cleaning appointments
• Invoice daily
• Post cash receipts and prepare bank deposits
• Make next day calls when necessary with 2 hour window of arrival
• Make 3 week and monthly confirmation calls the previous week of appointment
• Pick up all messages each morning and respond in a timely manner
• Make next day follow up calls to all clients serviced for the first time and after the 3rd cleaning visit to determine level of satisfaction
• Resolve all client complaints with professional approach and to the satisfaction of the client
• Other duties as assigned
There are many more duties and responsibilities that will need to be added, depending upon the structure of your company.

IMPLEMENTATION PROCESS

Each time a Sales/Customer Service Manager is hired from the outside or promoted from within it is necessary to go over the job description with the employee. Ask them where there concerns are regarding all of the responsibilities. There is a very good possibility this person has not been trained to do all of their responsibilities the way you are visioning they will be handled. Find out from the employee themselves where they feel they need training and then develop a plan of action, by date, to complete their training. Some of the items listed will need to be accomplished through ongoing training.

Related Products

Job Description – Sales/Customer Service Manager – English

Only $5.00

$5.00 Add to cart

Job Description – Sales/Customer Service Manager – Spanish

Only $7.50

$7.50 Add to cart



Seminar Recording: Habit #2 Begin With the End in Mind-English & Spanish

WHAT LIES BEHIND US AND WHAT LIES BEFORE US ARE TINY MATTERS COMPARED TO WHAT LIES WITHIN US

OLIVER WENDELL HOLMES

[cart-button item=”295″ ]

KEY FACTOR:

To channel our employees toward our company core values they must first understand what core values are. Habit #2 deals with core values. Many of our employees come from backgrounds where core values were never discussed. Most of our employees feel they have no control over their destiny. What will happen will happen. It is our responsibility as owners to help our employees uncover their purpose in life, understand that they are capable of fulfilling that purpose and give them the tools that will keep them on track doing the right things toward fulfilling their purpose. So, Habit #2 is all about doing the right things. It is all about core values such as:

  • Succeed at home first
  • Follow Divine help
  • Always tell the truth
  • Be kind to everyone
  • Always listen to both sides
  • Learn one new thing a year
  • Plan tomorrow’s work today
  • Always be positive and happy
  • Etc.

ACTION ITEM:

Develop and write down the core values for your company. Your company core values should be presented during a new employee’s orientation program but that is not enough. You need to discuss the core values of your company every opportunity you get. Have a meeting on personal core values and use that meeting to also discuss your company core values. Discussing personal core values first will give deeper meaning and insight into the values you have established as owners and managers.

IMPLEMENTATION PROCESS:

As the owner, you are the facilitator and the catalyst for keeping your company values alive. You need to do more than present them one time at an orientation session. If one of your company values is to get to every job on time then that needs to be posted somewhere in your office and discussed constantly until it becomes a habit. No matter what happens, if you have to go in a cab and clean a home yourself, you will be on time for every home. That is demonstrating your values. Have a meeting where the topic of values is introduced and then continue to discuss values at every meeting through the use of examples in your company where values were recognized. If meetings are not possible in your company, use the video from Rags to Riches called Habit #2 Begin With the End In Mind to introduce the subject and then you can talk values whenever you get the chance to see your cleaners.

Related Products

Seminar Recording: Habit #2 Begin With the End in Mind-English

Only $19.95

$19.95 Add to cart

Seminar Recording Worksheet: Habit #2 Begin With the End in Mind-English

Only $4.00

$4.00 Add to cart

Seminar Recording: Habit #2 Begin With the End in Mind-Spanish

Only $19.95

$19.95 Add to cart

Seminar Recording Worksheet: Habit #2 Begin With the End in Mind-Spanish

Only $6.00

$6.00 Add to cart



Seminar Recording: Building a Winning Team for Cleaning Team Leaders-English & Spanish

COACHES DON’T CARRY THE BALL-TEAM MEMBERS DO

COACHES UNDERSTAND THE MEANING OF ‘DIFFERENT STROKES FOR DIFFERENT FOLKS’ WHILE TREATING EVERYONE EXACTLY THE SAME

[cart-button item=”295″ ]

KEY FACTOR:

Like sports, the company that puts together the most skilled and synergistic team will most likely score the most points. The coach only coaches, it is the team members who must carry the ball. For a coach to be successful they must understand each player and what stage that player is at. Every employee at every company from entry level to CEO goes through 5 steps or stages. Chances are also good that very few of your employees will be at the same stage at the same time. The first two steps are safety and trust and are all about the new employee. The next three stages of intimacy, goals/tasks and mission/vision represent the steps or stages that ‘intact’ work teams experience together. The key factor is that stages cannot be skipped. Stage 1, safety, is all about the needs of the new employee. When adequate information is not shared with the new employee, their questions are not answered or they do not feel they received adequate training to do their job there is a very good chance your new employee will never make it to stage 2, trust. Lack of safety is the main reason why many new cleaners are ‘no shows’ as early as their second day of work. If an employee feels safe their next step is to look at your company and its employees searching for reasons to trust both. If trust is established on all levels the employee will evolve into an intimacy level with your company and their team (if you work on teams) and the benefits of intimacy begin to surface (support system, fun, familiarity, comfort and ease of performing job). When your employees reach the goals/tasks stage your employee turnover virtually stops and at the mission/vision stage performance excellence is virtually self perpetuating.

ACTION ITEM:

Develop processes that will be followed by all players at all levels of your company which will insure a smooth and deliberate transition through the 5 stages of growth for each employee. Develop the necessary skills in each of your key players who are centers of influence in your company. Their ability to meet the needs of their subordinates is key to your success and the success of your company.

IMPLEMENTATION PROCESS

Make a list of things that you can do to make a new employee feel safe their first day on the job. Then expand that list to their second and third day. Your list would include things like giving a thorough orientation program and personal things that should be covered in that orientation like breaks and lunch hours (our breaks were when they were being paid to ride from house to house and they brought their lunch and ate it between jobs or they needed to check out for lunch), typical hours for a work day, attire to be worn, holidays not work and paid or unpaid. If you have teams, compile a list of your expectations for the Team Leader. Their list would include things like introducing themselves and any other partners, using the new persons name numerous times during the day, having the new person sit in the front seat where they are at the center of conversation, etc. Do not assume this will automatically happen. I am ashamed to admit that I had more than one Team Leader who worked with a new employee all day long and did not know their name. (I am even more ashamed when I have to ask myself ‘And where was their name tag!?!’ So much to do and so little time)
Ashley Windsor Testimonial – CleanSpace –

Ines Cohron Testimonial – Total Home Cleaning – Summit, NJ –


 

Related Products

Seminar Recording: Building a Winning Team Part 1 for Cleaning Team Leaders-English

Only $19.95

$19.95 Add to cart

Seminar Recording Worksheet: Building a Winning Team Part 1-English

Only $4.00

$4.00 Add to cart

Seminar Recording: Building a Winning Team Part 1 for Cleaning Team Leaders-Spanish

Only $19.95

$19.95 Add to cart

Seminar Recording Worksheet: Building a Winning Team Part 1-Spanish

Only $6.00

$6.00 Add to cart

Seminar Recording: Building a Winning Team Part 2 for Cleaning Team Leaders-English

Only $19.95

$19.95 Add to cart

Seminar Recording: Building a Winning Team Part 2 for Cleaning Team Leaders-Spanish

Only $19.95

$19.95 Add to cart

Seminar Recording Worksheet: Building a Winning Team Part 2-English

Only $4.00

$4.00 Add to cart

Seminar Recording Worksheet: Building a Winning Team Part 2-Spanish

Only $6.00

$6.00 Add to cart



Job Description – Partner – English & Spanish

ACHIEVEMENT ALWAYS TAKES PLACE IN THE FRAMEWORK OF HIGH EXPECTATION

…CHARLES F KETTERING

[cart-button item=”295″ ]

WHATEVER YOU ARE, BE A GOOD ONE

ABRAHAM LINCOLN

KEY FACTOR:

All employees like to know what is expected of them and how they will be evaluated. A thorough job description accomplishes this key factor. Because it is written down it avoids any possible misunderstandings. The job description is the guide for accountability for both the employer and the employee. It tells the employer what needs to be trained and it tells the employee what they must learn and perform. A job description starts with a title and the first job description most residential cleaning services need to put together is the cleaning partner job description. The job description should be detailed and cover every expectation of their job, not just cleaning a home.

ACTION ITEM:

Compile a list of all of the duties and responsibilities that you will have a cleaning partner perform in your company. This description should include everything that you want them to do and more. A few examples of things that should be included are:

  • Be on time each day for work
  • Introduce yourself and be friendly and courteous to all clients
  • Clean your area of responsibility in all homes assigned to your team each day
  • Clean a minimum of 30 client paid hours per week in 40 employee hours or less
  • Clean homes with quality guaranteeing no more than 4 quality cancels per year
  • Follow methods in CORE training always utilizing apron and top to bottom-left to right system
  • Help to maintain cleanliness of company vehicles
  • Inform Team Leader of needed supplies on Tuesday and Thursday morning
  • Maintain the equipment you utilize in proper working order
  • Many more

There are many other duties and responsibilities to list, depending upon the operations of your company. The last item should always be ‘Other duties as assigned’. A job description is typically less than one page.

IMPLEMENTATION PROCESS:

Review the employee’s job description with them during orientation. It normally follows the reading of the employee handbook. Have the employee sign the bottom of a copy and put it in the employee’s file and give them a copy. Be sure to update job descriptions as changes and additions require.

Ashley Windsor Testimonial – CleanSpace –

Related Products

Job Description – Partner – English

Only $5.00

$5.00 Add to cart

Job Description – Partner – Spanish

Only $7.50

$7.50 Add to cart



Seminar Recording: Habit #3 Put First Things First-English & Spanish

THE KEY IS NOT TO PRIORITIZE WHAT’S ON YOUR SCHEDULE, BUT TO SCHEDULE YOUR PRIORITIES

STEPHEN R COVEY

THE SUCCESSFUL PERSON HAS THE HABIT OF DOING THE THINGS FAILURES DON’T LIKE TO DO

[cart-button item=”295″ ]

STEPHEN COVEY

I THANK GOD I LIVE IN A COUNTRY WHERE DREAMS CAN COME TRUE, WHERE FAILURE IS SOMETIMES THE FIRST STEP TO SUCCESS, AND WHERE SUCCESS IS ONLY ANOTHER FORM OF FAILURE IF WE FOGET WHERE OUR PRIORITIES SHOULD BE

HARRY LLOYD

KEY FACTOR:

Habit #2 was about doing the right things and Habit #3 is about doing things right. Setting priorities to reach the goals was established in Habit #2. A major part of successful living lies in the ability to put first things first. One of the reasons most major goals are not achieved is that we spend our time doing second things first. When discussing Habit #3 with your staff you are really telling them to do what they need to do. In Habit # 2 they planned their life and in Habit #3 they are going to do their plan. This is the habit where they learn that it is often ‘easier said than done’.This is the most tedious and disciplined habit and the most important habit that you will teach your staff because this is the habit that teaches them self discipline, self management and will power. It is also the habit where they will be able to start realizing day-in and day-out successes in both their personal and career lives because of working their plan. Concurrently, you will also start realizing day-in and day-out successes because of the efforts that you have put into sharing the wisdom of the 7 habits with your staff.

ACTION ITEM:

The sharing and implementation of this habit will go on forever. Plan a meeting where you discuss Habit #3 along with meetings that teach the skills necessary to implement Habit #3. This habit requires huge organizational skills and these skills will need to be taught to your cleaning staff. Teach them how to set priorities. Teach them what makes the difference between things that are urgent and things that are important and teach them how to determine what really is urgent and important.

IMPLEMENTATION PROCESS:

Plan the meeting time and date where you will introduce the importance of setting priorities and putting first things first and then actually doing those things. Spend time talking about the four quadrants that everything falls into

  • Things that are urgent and important
  • Things that are not urgent but important
  • Things that are urgent and not important
  • Things that are not urgent and not important

This is the area that seems to create the largest problem for people when they are setting priorities. Most people spend the majority of their time in the last quadrant and very little time in the second quadrant. Be sure that you are able to express the importance of doing things while they are important so they will never reach the urgent stage. Providing your employees with some tools to help in this area, like a little calendar for them to track their appointments or a little note book to write reminders to themselves or even keep their ‘things to do list’ will help to engage them in this habit.

Research this topic on the internet and prepare your first presentation or use Rags to Riches video Habit #3 to introduce this topic to your cleaning staff. Once the topic is introduced it very easy to keep alive in day-to- day discussions because you will constantly have opportunities to ask your cleaners what quadrant their priority really fell into. Just getting the topic of setting priorities on the table at your office will greatly help to expedite organization in your day-to-day operations.

Related Products

Seminar Recording: Habit #3 Put First Things First-English

Only $19.95

$19.95 Add to cart

Seminar Recording Worksheet: Habit #3 Put First Things First-English

Only $4.00

$4.00 Add to cart

Seminar Recording: Habit #3 Put First Things First-Spanish

Only $19.95

$19.95 Add to cart

Seminar Recording Worksheet: Habit #3 Put First Things First-Spanish

Only $6.00

$6.00 Add to cart



Application for Employment – English & Spanish

FIRST IMPRESSIONS ARE LASTING IMPRESSIONS

PROFESSIONAL APPLICATIONS IN ENGLISH AND SPANISH WILL ENHANCE YOUR COMPANY IMAGE

KEY FACTOR:

It is no secret that cleaning homes is not viewed as a glamorous job. When many of our applicants come in the door their expectations for joining this industry are low and many feel like they are just desperate for a job and will take anything, even cleaning houses. It is our job to show our applicants this is not just ‘anything’ but they have landed (maybe by default) into one of the fastest growing industries in the nation which offers great potential and growth for them. They need to leave your office excited about the interview and really hoping that they get the job.

ACTION ITEM:

Set a specific time for your interview with the applicant on the phone or via email. Be prepared for the applicant when they come into your office or home. Have the application sitting out with pen or pencil on top of it. Be sure your office/home is neat and tidy. Remember, first impressions are lasting impressions. Do not leave the applicant sitting somewhere while you take care of last minute items or handle problems or issues with other employees. Make them feel like there is nothing more important than them, to you, at this time. Use an extremely professional application and have them available in Spanish for your non English speaking applicants.

IMPLEMENTATION PROCESS:

Put together an application for employment that contains all of the necessary data you want to collect from the applicant. A google search will give you lots of choices or you can purchase our applications in both English and Spanish below as a word document and easily add your logo to our application.

Related Products

New Employee Application Form (English) –Only $7.50

$7.50 Add to cart


New Employee Application Form – Spanish –Only $10.00

$10.00 Add to cart



Reference Checking Form English & Spanish

REFERENCE CHECKS

[cart-button item=”295″ ]

ASK THE RIGHT QUESTIONS AND YOU’LL GET THE RIGHT ANSWERS

KEY FACTOR:

Some previous employers are afraid to say anything about a previous employee; some are forbidden by their company to say anything and some are just waiting for you to ask the right question so they can ‘spill the beans’ on the previous employee. One thing for sure, if you have not prepared any questions you will receive very few answers.

ACTION ITEM:

Prepare a set of easily answered questions for the previous employers. Start with factual answers like verifying their dates of employment and their salary. Then go into more subjective questions with multiple choice answers. Then end with a couple of open ended questions that allow the previous employer to talk as much as they want.

IMPLEMENTATION PROCESS:

Put together a set of questions that you can use for every applicant following the guidelines above. Gather your own questions or choose some of the many we have listed on our reference checking questions list. If you hire the applicant be sure to share with them what you heard. It will give your company a lot of credibility to the new hire if they know that you did, indeed, check their references. (You do what you say you are going to do.)

Related Products

Reference Checking Form (English)

Only $7.50

$7.50 Add to cart

Reference Checking Form (Spanish)

Only $10.00

$10.00 Add to cart



Job Description – Team Leader – English & Spanish

A LEADER IS ONE WHO KNOWS THE WAY, GOES THE WAY, AND SHOWS THE WAY

JOHN C MAXWELL

[cart-button item=”295″ ]

LEADERSHIP AND LEARNING ARE INDISPENSABLE TO EACH OTHER

JFK

KEY FACTOR:

Job descriptions that can stand the test of time by growing with your company require some time and thought. This is an extremely important document in your company. It is the benchmark you will use when evaluating your employees and the benchmark your employees will use when achieving excellence in their position. Your job descriptions for your Team Leaders will guide the direction your company will take.

ACTION ITEM:

Make a list of all of the duties and responsibilities that you want your Team Leader to assume. If you have working Team Leaders, as most companies do, there will be some overlap with duties that are given to the cleaning partner. The Team Leader’s list will need to expand to include things such as:

  • Introduce yourself and your partners to each client
  • Supervise the cleaning of all homes assigned to your team each day
  • Liaison between customer and company
  • Timely completion of performance and merit reviews on cleaning partners
  • Maintain cleanliness and fluid levels of company vehicles
  • Call in needed supplies on Tuesday and Thursday morning
  • Check all keys and files against check out sheet on Tuesdays and Thursdays and manage keys and files while in your possession, insuring no loss of keys and files
  • Motivation and management of cleaning partners

There are many more duties and responsibilities that will need to be added, depending upon the structure of your company. If your company uses individual cleaners to clean each home the Team Leader and Partner job descriptions can be merged.

IMPLEMENTATION PROCESS:

Each time a Team Leader is hired from the outside or promoted from within take the necessary time to go over the job description with the new Team Leader. Ask them where there concerns are regarding all of the responsibilities. There is a very good possibility this person has not been trained to do all of their responsibilities the way you are visioning they will be handled. Find out from the employee themselves where they feel they are weak and then develop a plan of action to strengthen any weak areas. This is generally accomplished through ongoing training venues.

Ashley Windsor Testimonial – CleanSpace –


Related Products

Job Description – Team Leader – English

$5.00 Add to cart

Job Description – Team Leader – Spanish

$7.50 Add to cart



House Cleaning Training: C.O.R.E. English &/Or Spanish-Full 5 Module Sets
[cart-button item=”295″ ]
  • Module I: Before You Pick Up a Rag: Covers dress, rules in the home, cleaning supplies & equipment, preparing to enter the client’s home and entering the home
  • Module II: How to Clean a Kitchen: Includes supplies needed, preparation of kitchen, instructional cleaning processes, rules and efficiency practices.
  • Module III: How to Clean a Bathroom: Includes pre-inspection of all baths for mildew, instructions for long dusting and wet and dry cleaning trips
  • Module IV: How to Long and Short Dust: Uses an apron for efficiency and follows top to bottom-one direction only system for long and short dusting
  • Module V: Beds, Floors and Wrapping Up: Covers changing of linens, large vacuuming, small vacuuming, mopping floors, final walk through and exiting the home


   
For an in depth understanding of starting, growing and running a successful residential cleaning business using our premiere DVD training, view all of our DVD samples by clicking here.
 
 



7 Minute C.O.R.E. training Video Samples
English Only $399.00

$399.00 Add to cart

 
Spanish Only $399.00

$399.00 Add to cart

 
English and Spanish Package Only $699.00

$699.00 Add to cart



House Cleaning Training: C.O.R.E. English &/Or Spanish-Full 5 Module Sets-7 Payments
[cart-button item=”295″ ]
  • Module I: Before You Pick Up a Rag: Covers dress, rules in the home, cleaning supplies & equipment, preparing to enter the client’s home and entering the home
  • Module II: How to Clean a Kitchen: Includes supplies needed, preparation of kitchen, instructional cleaning processes, rules and efficiency practices.
  • Module III: How to Clean a Bathroom: Includes pre-inspection of all baths for mildew, instructions for long dusting and wet and dry cleaning trips
  • Module IV: How to Long and Short Dust: Uses an apron for efficiency and follows top to bottom-one direction only system for long and short dusting
  • Module V: Beds, Floors and Wrapping Up: Covers changing of linens, large vacuuming, small vacuuming, mopping floors, final walk through and exiting the home


   
For an in depth understanding of starting, growing and running a successful residential cleaning business using our premiere DVD training, view all of our DVD samples.
 
 



7 Minute C.O.R.E. training Video Samples

Just Reduced! $199 $110

$115.00 / month for 5 months and a $184.00 down Add to cart



House Cleaning Training: Before You Pick Up A Rag-Module I-English & Spanish-C.O.R.E. Training
[cart-button item=”295″ ]

IF YOU WANT YOUR CLIENTS TO REMARK TO OTHERS ABOUT THEIR CLEANING EXPERIENCE WITH YOUR COMPANY THEN YOU NEED TO LEAVE THEM WITH A REMARKABLE EXPERIENCE

THE QUALITY OF THE CLEANING IS ONLY 50% OF THAT EXPERIENCE

KEY FACTOR:

There are a lot of steps involved in leaving a client with a remarkable experience when it comes to cleaning their home. The quality of the cleaning itself is only 50% of a remarkable experience. The other 50% comes from both the office staff and the cleaners paying very close attention to administrative details. You must cover your administrative processes with your cleaners before they enter a client’s home so you are sure that they will make a single mistake with the key, alarm, pets, etc. Remarkable experiences are remarked about and are the beginning of referrals and a self-perpetuating company.

ACTION ITEM:

Create a list of the items that you need to cover with a new employee before they leave for their cleaning day representing your company. Go over each item detailing the process and/or policy in your company. This should be things like dress code, cell phone use, location of client specifications, etc.

IMPLEMENTATION PROCESS:


You MUST go over the following items with a new employee before they go to any client’s home if you want each and every one of your cleanings to be a remarkable experience for your client. That is how you build a remarkable company.

  • Appropriate Dress Code
  • Name Tags
  • Aprons
  • Hair Requirements
  • Cell phones
  • Restricted use of client equipment
  • No food or drink in home
  • Introduction to Client
  • Be on time
  • Read client data and comments



   
For an in depth understanding of starting, growing and running a successful residential cleaning business using our premiere DVD training, view all of our DVD samples.
 
 



English Only $100

$100.00 Add to cart

Spanish Only $100

$100.00 Add to cart



Cash Advance Contract-English & Spanish

AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE

KEY FACTOR:

[cart-button item=”295″ ]

Theft is a major concern in our industry. We want to do everything we possibly can to deter a major or petty theft problem resulting from one of our cleaners.
Our employees are the core of our company. We want to make every effort that is feasible to support them and their ability to come to work everyday and concentrate on performing quality work.

ACTION ITEM:

A small amount of money may make all of the difference in the world to the ability for one of our cleaners to come to work, to not be able to concentrate on their work because they don’t have any money to put in their car to get home after work or to not be tempted to take some change from a customer’s change jar. I realized this one of our first years in business. I had a great new employee not show up for work her 4th day of work. When she came in to pick up her paycheck I asked her why she was a no show. She explained to me that she did not have $5 (this was 20 years ago) to put gas in her car to get to work. When I asked her why she didn’t call and tell me that because I would have loaned her $5 she said she was too embarrassed. That day I started a cash advance against future pay system that worked fantastic for 20 years.

IMPLEMENTATION PROCESS:

Include the cash advance form in the new hire packet. Present it to the new employee their first day so that they know it is available to them. Show them where you keep the forms in your office so that they do not need to be embarrassed asking for one. They can just go get it when they need it, fill it out and give it to you. I allowed $25 for employees under 90 days and $50 for employees over 90 days. They could not get any more money until the last advance was paid back and they needed to pay it back within 4 weeks. If they were absent any days in the previous week they did not qualify for a cash advance. If you are a bilingual facility be sure the cash advance is written in both English and Spanish. Write your own or purchase ours.

Related Products

Cash Advance Contract-English & Spanish

Only $5.00

$5.00 Add to cart



Product Added Successfully