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House Cleaning Training: C.O.R.E. English &/Or Spanish-Full 5 Module Sets-7 Payments
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  • Module I: Before You Pick Up a Rag: Covers dress, rules in the home, cleaning supplies & equipment, preparing to enter the client’s home and entering the home
  • Module II: How to Clean a Kitchen: Includes supplies needed, preparation of kitchen, instructional cleaning processes, rules and efficiency practices.
  • Module III: How to Clean a Bathroom: Includes pre-inspection of all baths for mildew, instructions for long dusting and wet and dry cleaning trips
  • Module IV: How to Long and Short Dust: Uses an apron for efficiency and follows top to bottom-one direction only system for long and short dusting
  • Module V: Beds, Floors and Wrapping Up: Covers changing of linens, large vacuuming, small vacuuming, mopping floors, final walk through and exiting the home


   
For an in depth understanding of starting, growing and running a successful residential cleaning business using our premiere DVD training, view all of our DVD samples.
 
 



7 Minute C.O.R.E. training Video Samples

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House Cleaning Training: Before You Pick Up A Rag-Module I-English & Spanish-C.O.R.E. Training
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IF YOU WANT YOUR CLIENTS TO REMARK TO OTHERS ABOUT THEIR CLEANING EXPERIENCE WITH YOUR COMPANY THEN YOU NEED TO LEAVE THEM WITH A REMARKABLE EXPERIENCE

THE QUALITY OF THE CLEANING IS ONLY 50% OF THAT EXPERIENCE

KEY FACTOR:

There are a lot of steps involved in leaving a client with a remarkable experience when it comes to cleaning their home. The quality of the cleaning itself is only 50% of a remarkable experience. The other 50% comes from both the office staff and the cleaners paying very close attention to administrative details. You must cover your administrative processes with your cleaners before they enter a client’s home so you are sure that they will make a single mistake with the key, alarm, pets, etc. Remarkable experiences are remarked about and are the beginning of referrals and a self-perpetuating company.

ACTION ITEM:

Create a list of the items that you need to cover with a new employee before they leave for their cleaning day representing your company. Go over each item detailing the process and/or policy in your company. This should be things like dress code, cell phone use, location of client specifications, etc.

IMPLEMENTATION PROCESS:


You MUST go over the following items with a new employee before they go to any client’s home if you want each and every one of your cleanings to be a remarkable experience for your client. That is how you build a remarkable company.

  • Appropriate Dress Code
  • Name Tags
  • Aprons
  • Hair Requirements
  • Cell phones
  • Restricted use of client equipment
  • No food or drink in home
  • Introduction to Client
  • Be on time
  • Read client data and comments



   
For an in depth understanding of starting, growing and running a successful residential cleaning business using our premiere DVD training, view all of our DVD samples.
 
 



English Only $100

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Spanish Only $100

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Cash Advance Contract-English & Spanish

AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE

KEY FACTOR:

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Theft is a major concern in our industry. We want to do everything we possibly can to deter a major or petty theft problem resulting from one of our cleaners.
Our employees are the core of our company. We want to make every effort that is feasible to support them and their ability to come to work everyday and concentrate on performing quality work.

ACTION ITEM:

A small amount of money may make all of the difference in the world to the ability for one of our cleaners to come to work, to not be able to concentrate on their work because they don’t have any money to put in their car to get home after work or to not be tempted to take some change from a customer’s change jar. I realized this one of our first years in business. I had a great new employee not show up for work her 4th day of work. When she came in to pick up her paycheck I asked her why she was a no show. She explained to me that she did not have $5 (this was 20 years ago) to put gas in her car to get to work. When I asked her why she didn’t call and tell me that because I would have loaned her $5 she said she was too embarrassed. That day I started a cash advance against future pay system that worked fantastic for 20 years.

IMPLEMENTATION PROCESS:

Include the cash advance form in the new hire packet. Present it to the new employee their first day so that they know it is available to them. Show them where you keep the forms in your office so that they do not need to be embarrassed asking for one. They can just go get it when they need it, fill it out and give it to you. I allowed $25 for employees under 90 days and $50 for employees over 90 days. They could not get any more money until the last advance was paid back and they needed to pay it back within 4 weeks. If they were absent any days in the previous week they did not qualify for a cash advance. If you are a bilingual facility be sure the cash advance is written in both English and Spanish. Write your own or purchase ours.

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Employee Christmas Appreciation Poem-English & Spanish

Your cleaner/employees really are far more important to you than your client. We recommend you show them every day for 12 days before Christmas how much they mean to you. This will make it fun for them to come to the office every day at a very stressful time in their lives. The first gift that you will give them is their very own coffee mug which they will fill with the coffee that you have made for them. Attached to the mug will be the ’employee ‘Twas the Night Before Christmas poem written especially for them. You will have free coffee prepared for them every day before Christmas and each day after the first day you will have something else to give them along with the coffee.
A list of inexpensive items is listed below that you can use each day or think of your own ideas. You might want to make the last day a little larger item with a special Christmas gift to them, but you certainly do not need to. This will show them every day for 12 days just how much they mean to you. Granted, this is also a very busy time of the year for you but this idea is very simple to implement and easy to keep going. It will also give your cleaners something to look forward to each day besides another dirty home. Each day you want to attach a small piece of paper to their gift of the day that says: On the (11th ) day before Christmas I show my appreciation for you with —————-.

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Gift Ideas:

1. Mug for them to keep and coffee each day in their mug
2. Trail Mix
3. Piece of fruit
4. Cookies
5. Christmas Card
6. Ornament or ornaments on more than one day
7. Candy cane
8. Wrapping Paper (for the presents they will give)
9. Team thermos (So they can bring more coffee with them)
10. Merry Christmas Cake for the office-They each leave with a piece
11. Cupcakes
12. Lip balm/gloss
13. Hand lotion
14. Bottled water
15. Single serving cereal box
16. Energy bar
17. Measuring spoons
18. Breakfast tacos
19. Cookie cutter(s)
20. Dollar store kitchen gadgets
21. Dollar store bath gel

Last day gift ideas:

Pointsettia
Candle
McDonald’s gift certificate
Grocery Store gift certificate
Walmart gift certificate

Twas the Night Before Christmas rewritten for appreciation of employees. First stanzas below

Twas 12 days before Christmas

And all through the town

Many homes needed cleaning

We can’t let them down.

English Poem

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Spanish Poem

Only $7.50

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Interview Questions – English & Spanish

INTERVIEWING THE APPLICANT
WHO HAS CONTROL OF THE INTERVIEW?

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A STANDARD SET OF APPLICANT QUESTIONS
WILL KEEP YOU IN CONTROL OF THE INTERVIEW

KEY FACTOR:

You ‘set the stage’ for how an employee will follow your direction as a leader when you interview the applicant. You have set a professional stage with your refined application so you will want to continue this level o f professionalism throughout your interview process with well thought out and organized questions. This will encourage the applicant to want to work for you. If you just let them ramble on about whatever they want to tell you, they are controlling the interview and not you (and will most likely try to be in control the entire time they work for you). They will tell you what they think you want to hear and they will ask you what is important to them, not to your company or to you.

ACTION ITEM:

Prepare a set of questions that you will use in every interview. This will keep you consistent in your hiring practices and help you to uncover possible problem areas with an applicant. Asking questions about their flexibility, their reactions to specific situations and what they are looking for in a job will tell you a lot about a person and how they would fit into your company culture.

IMPLEMENTATION PROCESS:

Put together a list of questions to use after you have reviewed their application. First, go through the application looking for any areas that were not completed. If an applicant does not fill out the application completely it indicates two things: they do not pay attention to detail and/or they did not come to the interview prepared with phone numbers, addresses, previous dates of employment, etc. Begin the interview with the applicant for any missing information on the application. You fill it in as they give it to you. Never put the application back in the applicant’s hands again. Look for gaps in previous employment and ask what they were doing during that time (they might have been in jail for theft). After reviewing their application proceed to your interviewing questions. Take good notes when they are answering and do not answer the questions for them, even if they are struggling for answers. Pause, restate the question in a different way but do not let them control your interview. Create your own list of questions or use the questions I used when I had a staff of 56 cleaners, some of which were there for 18 years.

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