Store:Spanish Products

Job Description – Team Leader – English & Spanish

A LEADER IS ONE WHO KNOWS THE WAY, GOES THE WAY, AND SHOWS THE WAY

JOHN C MAXWELL

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LEADERSHIP AND LEARNING ARE INDISPENSABLE TO EACH OTHER

JFK

KEY FACTOR:

Job descriptions that can stand the test of time by growing with your company require some time and thought. This is an extremely important document in your company. It is the benchmark you will use when evaluating your employees and the benchmark your employees will use when achieving excellence in their position. Your job descriptions for your Team Leaders will guide the direction your company will take.

ACTION ITEM:

Make a list of all of the duties and responsibilities that you want your Team Leader to assume. If you have working Team Leaders, as most companies do, there will be some overlap with duties that are given to the cleaning partner. The Team Leader’s list will need to expand to include things such as:

  • Introduce yourself and your partners to each client
  • Supervise the cleaning of all homes assigned to your team each day
  • Liaison between customer and company
  • Timely completion of performance and merit reviews on cleaning partners
  • Maintain cleanliness and fluid levels of company vehicles
  • Call in needed supplies on Tuesday and Thursday morning
  • Check all keys and files against check out sheet on Tuesdays and Thursdays and manage keys and files while in your possession, insuring no loss of keys and files
  • Motivation and management of cleaning partners

There are many more duties and responsibilities that will need to be added, depending upon the structure of your company. If your company uses individual cleaners to clean each home the Team Leader and Partner job descriptions can be merged.

IMPLEMENTATION PROCESS:

Each time a Team Leader is hired from the outside or promoted from within take the necessary time to go over the job description with the new Team Leader. Ask them where there concerns are regarding all of the responsibilities. There is a very good possibility this person has not been trained to do all of their responsibilities the way you are visioning they will be handled. Find out from the employee themselves where they feel they are weak and then develop a plan of action to strengthen any weak areas. This is generally accomplished through ongoing training venues.

Ashley Windsor Testimonial – CleanSpace –


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Job Description – Team Leader – English

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House Cleaning Training: C.O.R.E. English &/Or Spanish-Full 5 Module Sets
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  • Module I: Before You Pick Up a Rag: Covers dress, rules in the home, cleaning supplies & equipment, preparing to enter the client’s home and entering the home
  • Module II: How to Clean a Kitchen: Includes supplies needed, preparation of kitchen, instructional cleaning processes, rules and efficiency practices.
  • Module III: How to Clean a Bathroom: Includes pre-inspection of all baths for mildew, instructions for long dusting and wet and dry cleaning trips
  • Module IV: How to Long and Short Dust: Uses an apron for efficiency and follows top to bottom-one direction only system for long and short dusting
  • Module V: Beds, Floors and Wrapping Up: Covers changing of linens, large vacuuming, small vacuuming, mopping floors, final walk through and exiting the home


   
For an in depth understanding of starting, growing and running a successful residential cleaning business using our premiere DVD training, view all of our DVD samples by clicking here.
 
 



7 Minute C.O.R.E. training Video Samples
English Only $399.00

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Spanish Only $399.00

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English and Spanish Package Only $699.00

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House Cleaning Training: C.O.R.E. English &/Or Spanish-Full 5 Module Sets-7 Payments
[cart-button item=”295″ ]
  • Module I: Before You Pick Up a Rag: Covers dress, rules in the home, cleaning supplies & equipment, preparing to enter the client’s home and entering the home
  • Module II: How to Clean a Kitchen: Includes supplies needed, preparation of kitchen, instructional cleaning processes, rules and efficiency practices.
  • Module III: How to Clean a Bathroom: Includes pre-inspection of all baths for mildew, instructions for long dusting and wet and dry cleaning trips
  • Module IV: How to Long and Short Dust: Uses an apron for efficiency and follows top to bottom-one direction only system for long and short dusting
  • Module V: Beds, Floors and Wrapping Up: Covers changing of linens, large vacuuming, small vacuuming, mopping floors, final walk through and exiting the home


   
For an in depth understanding of starting, growing and running a successful residential cleaning business using our premiere DVD training, view all of our DVD samples.
 
 



7 Minute C.O.R.E. training Video Samples

Just Reduced! $199 $110

$115.00 / month for 5 months and a $184.00 down Read more



House Cleaning Training: Before You Pick Up A Rag-Module I-English & Spanish-C.O.R.E. Training
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IF YOU WANT YOUR CLIENTS TO REMARK TO OTHERS ABOUT THEIR CLEANING EXPERIENCE WITH YOUR COMPANY THEN YOU NEED TO LEAVE THEM WITH A REMARKABLE EXPERIENCE

THE QUALITY OF THE CLEANING IS ONLY 50% OF THAT EXPERIENCE

KEY FACTOR:

There are a lot of steps involved in leaving a client with a remarkable experience when it comes to cleaning their home. The quality of the cleaning itself is only 50% of a remarkable experience. The other 50% comes from both the office staff and the cleaners paying very close attention to administrative details. You must cover your administrative processes with your cleaners before they enter a client’s home so you are sure that they will make a single mistake with the key, alarm, pets, etc. Remarkable experiences are remarked about and are the beginning of referrals and a self-perpetuating company.

ACTION ITEM:

Create a list of the items that you need to cover with a new employee before they leave for their cleaning day representing your company. Go over each item detailing the process and/or policy in your company. This should be things like dress code, cell phone use, location of client specifications, etc.

IMPLEMENTATION PROCESS:


You MUST go over the following items with a new employee before they go to any client’s home if you want each and every one of your cleanings to be a remarkable experience for your client. That is how you build a remarkable company.

  • Appropriate Dress Code
  • Name Tags
  • Aprons
  • Hair Requirements
  • Cell phones
  • Restricted use of client equipment
  • No food or drink in home
  • Introduction to Client
  • Be on time
  • Read client data and comments



   
For an in depth understanding of starting, growing and running a successful residential cleaning business using our premiere DVD training, view all of our DVD samples.
 
 



English Only $100

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Spanish Only $100

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Cash Advance Contract-English & Spanish

AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE

KEY FACTOR:

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Theft is a major concern in our industry. We want to do everything we possibly can to deter a major or petty theft problem resulting from one of our cleaners.
Our employees are the core of our company. We want to make every effort that is feasible to support them and their ability to come to work everyday and concentrate on performing quality work.

ACTION ITEM:

A small amount of money may make all of the difference in the world to the ability for one of our cleaners to come to work, to not be able to concentrate on their work because they don’t have any money to put in their car to get home after work or to not be tempted to take some change from a customer’s change jar. I realized this one of our first years in business. I had a great new employee not show up for work her 4th day of work. When she came in to pick up her paycheck I asked her why she was a no show. She explained to me that she did not have $5 (this was 20 years ago) to put gas in her car to get to work. When I asked her why she didn’t call and tell me that because I would have loaned her $5 she said she was too embarrassed. That day I started a cash advance against future pay system that worked fantastic for 20 years.

IMPLEMENTATION PROCESS:

Include the cash advance form in the new hire packet. Present it to the new employee their first day so that they know it is available to them. Show them where you keep the forms in your office so that they do not need to be embarrassed asking for one. They can just go get it when they need it, fill it out and give it to you. I allowed $25 for employees under 90 days and $50 for employees over 90 days. They could not get any more money until the last advance was paid back and they needed to pay it back within 4 weeks. If they were absent any days in the previous week they did not qualify for a cash advance. If you are a bilingual facility be sure the cash advance is written in both English and Spanish. Write your own or purchase ours.

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Employee Christmas Appreciation Poem-English & Spanish

Your cleaner/employees really are far more important to you than your client. We recommend you show them every day for 12 days before Christmas how much they mean to you. This will make it fun for them to come to the office every day at a very stressful time in their lives. The first gift that you will give them is their very own coffee mug which they will fill with the coffee that you have made for them. Attached to the mug will be the ’employee ‘Twas the Night Before Christmas poem written especially for them. You will have free coffee prepared for them every day before Christmas and each day after the first day you will have something else to give them along with the coffee.
A list of inexpensive items is listed below that you can use each day or think of your own ideas. You might want to make the last day a little larger item with a special Christmas gift to them, but you certainly do not need to. This will show them every day for 12 days just how much they mean to you. Granted, this is also a very busy time of the year for you but this idea is very simple to implement and easy to keep going. It will also give your cleaners something to look forward to each day besides another dirty home. Each day you want to attach a small piece of paper to their gift of the day that says: On the (11th ) day before Christmas I show my appreciation for you with —————-.

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Gift Ideas:

1. Mug for them to keep and coffee each day in their mug
2. Trail Mix
3. Piece of fruit
4. Cookies
5. Christmas Card
6. Ornament or ornaments on more than one day
7. Candy cane
8. Wrapping Paper (for the presents they will give)
9. Team thermos (So they can bring more coffee with them)
10. Merry Christmas Cake for the office-They each leave with a piece
11. Cupcakes
12. Lip balm/gloss
13. Hand lotion
14. Bottled water
15. Single serving cereal box
16. Energy bar
17. Measuring spoons
18. Breakfast tacos
19. Cookie cutter(s)
20. Dollar store kitchen gadgets
21. Dollar store bath gel

Last day gift ideas:

Pointsettia
Candle
McDonald’s gift certificate
Grocery Store gift certificate
Walmart gift certificate

Twas the Night Before Christmas rewritten for appreciation of employees. First stanzas below

Twas 12 days before Christmas

And all through the town

Many homes needed cleaning

We can’t let them down.

English Poem

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Spanish Poem

Only $7.50

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