THEY NEED A QUOTE ASAP FOR A ONE TIME OR MAKE READY CLEAN
WHAT IS THE FASTEST AND EASIEST WAY TO GIVE THEM ONE?
One time cleanings for moves, selling of homes and entertaining are clients who are very busy and feel like their ‘backs are against the wall’ or theywcould clean their homes themselves. They need the easiest and fastest way to get a quote for some help. These are one time cleanings with no repeat value so you, too, need an easy and cost effective way to give a quote.
Quote on the phone. Sharon Tinberg’s cleaning service attained $2M/yr in gross revenue before she left it in 2008 and she NEVER did an in-home quote. Matthew and Angela Ricketts with Go Green Clean in St. Louis went from 13 repeat clients in to 95 repeat clients in a year when they stopped in-home quotes. Matthew says “It’s a no brainer. We used to quote exclusively in person. When you receive 8-10 in bound requests a day and many of them are ‘looky lous’ in-home quoting is too much wasted time. Put together a good 5-8 minute script, a spread sheet with prices and a smile in your voice and your close ratio will actually increase.” Mathew also added “If you do not have time to answer your phone, hire Perceptionist to do it for you. They have a 70+% close ratio rate for Go Green Clean”.
Put a good script together for make ready, repeat and one time cleanings or purchase our scripts and start quoting on the phone today. A good script should give some general information on how your company operates, what services are available, exactly what your service will not clean, what additional services are available in terms of deep cleanings and anything that sets you apart from your competitors. You might also want to watch our webinar entitled Accurate Pricing, Quoting and Selling Over the Phone.
If you do not have a scheduling software package this form is for you. When a prospect calls for a quote data needs to be gathered at the start of the call. Every inbound call should be documented so you can follow up if not sold. If sold, the data gathering process is more important. You must ask every necessary question regarding entrance, special supplies requested,etc. and be sure to document that information and keep it in one place. A little bit of automatic calculating is included on this excel sheet document.
Inbound sales/quote data form
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