Seminar Recording: Empower Your Cleaners-English

FOCUS ON YOUR POTENTIAL INSTEAD OF YOUR LIMITATIONS

A MCGINNIS

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PEOPLE UNDERESTIMATE THEIR CAPACITY FOR CHANGE. THERE IS NEVER A RIGHT TIME TO DO A DIFFICULT THING. A LEADER’S JOB IS TO HELP PEOPLE HAVE VISION OF THEIR POTENTIAL.

JOHN PORTER

KEY FACTOR:

Letting go and letting others, is a difficult challenge in everything that we face as small business owners, but it is particularly difficult when dealing with entry level employees in a residential cleaning service. If you are looking for independence and more free time, you must empower your cleaning staff. So the real key factor is, have you prepared your employees to be empowered? It is extremely difficult for the new owner, manager or leader to demonstrate enough confidence to share the authority and responsibility necessary for an employee to be fully empowered. Empowering your cleaning staff provides as many benefits to your employees as it does to you. The most important benefit is the establishment of value to the employee. It fulfills the basic need of all employees which is PMMFI ‘Please Make Me Feel Important’.

ACTION ITEM:

There are some actions that must happen in order to insure the success of empowerment:

  • Implement effective policies and procedures. Empowerment requires a shared vision combined with adequate communication of necessary information and adequate training.
  • Train, educate and retrain. Adequate training for empowerment includes more than just training your employees how to clean a house thoroughly and efficiently.
  • Communicate clear expectations-Ongoing communication of a clear set of expectations is vital to the success of your employees.
  • Commitment and Support-Commit yourself to the employees’ success and be sure that everyone knows it.

IMPLEMENTATION PROCESS:

Teach yourself how and what to empower to your staff, including the cleaning staff. Empower your cleaning staff to make decisions independently without the need or time delays of involving your input. Allow them to learn and grow, as well as make mistakes. Mistakes are not sins. As a matter of fact, mistakes are often just simply stumbling blocks that lead to stepping stones. Success is a process, you don’t just arrive. Take the time to plan your empowerment implementation. Schedule meetings and training sessions to impart the knowledge your employees will need to be successful in their new roles and responsibilities. Plan your work and then work your plan. A vision without a plan is a fantasy. Gaining control of your time and life through effective empowerment is not a fantasy.
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