CUSTOMER PACKAGES MAILED TO THEIR HOME IMMEDIATELY AFTER THE SALE HAS BEEN MADE ENHANCES YOUR PROFESSIONALISM, CREDIBILITY AND RELIABILITY IN THE CUSTOMER’S EYES
Customers are leery when it comes to the reliability of cleaning services because they have been stood up so many times. When selling over the phone the new client has not met anyone face-to-face so mailing them a welcome package the same day you book them gives them a sense of security.
Mail the new client a package that includes a nice welcome letter welcoming them to your company. Share your mission statement with them, perhaps a quality statement and any added services that you may have.
Write a client welcome letter or use the one we have designed for you and just plug in your name and your data. Key here is that it goes out the very same day that you booked the client. Receiving a package from your company the day after you booked them makes them feel safe and secure with your company and confident that you will show up for your first cleaning. It takes the place of showing up for ‘a quote appointment’ on time.
One page letter to clients to be sent after the sale. Companion piece to Policies for Clients of Cleaning Services.
Hill Country Harvest: Start Or Grow A Cleaning Business
Orientation Bundle English & Spanish
Orientation Bundle English