TWO PEOPLE CAN CHANGE A BED IN 1/3 LESS TOTAL MAN HOURS THAN 1 PERSON
LEAVING A DIRTY RAG ON A CLIENT’S WHITE COUCH DOES NOT LEAVE THE CLIENT FEELING LIKE THEY HAD A REMARKABLE EXPERIENCE
If you work on teams of 2 or more then two people should always make up the beds and/or change the linens on the beds. It will take 1/3 less total time than when an individual does it. Beds should be the first thing that is done in a home.
Again, if you work on teams of 2 or more you should always carry 2 vacuum cleaners and 2 mops in the car. This will enable all team workers to continue working until the home is completely cleaned.
Perhaps the most important thing that a cleaner does in the home is the final walk through. More clients are lost in this step than any other step. Leaving a satisfied client requires more than leaving a clean home. If your cleaner forgot to put the key back where they found it and the client cannot get into their home when they return, how clean the home is will be a moot point. Leaving a dirty rag on a white couch does not leave a client with a remarkable experience.
Develop a routine for cleaning a home. Who will do what and when will they do it? Establishing a routine is key to efficiency in regard to bed making, floor cleaning and the final walk through. If you work on teams you do not want one person watching another person work at the end of the job. No one can afford that. Coordination is the key.
Make a list of all of the items that need to be checked during a walk through and go over the list with your cleaner/Team Leader.
If you are working on a team be sure that the Team Leader is educated on the routine that a team usually follows in a standard home. Be sure the Team Leader understands that they are responsible for coordinating the routine. If it is a first time in home the bathroom cleaner may need some help with the bathrooms if they are extremely dirty. This needs to be determined and coordinated before someone starts the floors.
Be sure that you have long cords on your vacuum cleaners. Much time is wasted looking for outlets and plugging and unplugging vacuum cleaners.
Make a list of the items to be checked in a walk through or use a video that demonstrates what needs to be checked. Remember, clients are won and lost at this step. Administrative errors are often 50% of the reasons why clients cancel their repeat service. Items that should be checked in a walk through are:
- Be sure throw rugs are replaced and fringe is straight
- Look for any rags or cleaning supplies left behind
- Be sure all lights are off that were off when you arrived
- If you have adjusted the heat or air be sure to put it back where it was
- What needs to be done with the pets?
- What needs to be done with the key?
- Is there an alarm to set?
- Have flyers been left at the surrounding homes?
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