THINGS HAVE CHANGED IN THE LAST 22 YEARS
YOU NO LONGER NEED TO INVENT OR REINVENT THE WHEEL
LEARN FROM EXPERTS WHO HAVE BEEN THERE AND DONE THAT
At Rags to Riches we are committed to the belief that a culture of excellence begins its creation with how you communicate with the very first client or employee you talk with, the quality of the very first form you create, the value of the policies that you create for both your clients and employees coupled with consistent deployment of those policies and the opportunities that you create within your company.
When I started developing my cleaning service 22 years ago there was not a single support system for residential cleaning services anywhere in the world. I had to invent the wheel for everything we did. Having come from the corporate world, where there was a non-ending bevy of support, this was disappointing and time gobbling for me. There was nothing else to do but make it up as we went. You can just imagine how many mistakes were made by using the process of trial and error. I vowed to myself then that if I made it in this industry I would make the learning curve easier for others who chose this journey. I did make it in this industry. When I sold my company in 2008 we were generating $2M a year in gross revenue. Now I am enjoying devoting my time to sharing what I learned with you.
Every single step you take in your company should and does have a best practices process or policy. Many companies short step processes, skip processes or stop processes because they are not sure what they should be and do not have the time to research them.ï¿½ This creates a gaping hole in the company’s culture of excellence.
If you are a start up company you are beginning at the beginning and this is a great time to develop each step, process and procedure driven by a culture of excellence. It is not prudent, or necessary, to do this alone. Find some support that will help you explore, build/expand and implement each method/practice that you use at your cleaning service.
In starting your cleaning service you need to develop each aspect of the business, use logic to determine the best method for your company, develop the support materials necessary to implement the method/process that will give you the expected and desired results. This can be a time consuming and laborious process for each method/process (and there are literally 100’s to develop for a residential cleaning service) or you can develop the majority of them in less than 5 minutes by seeking out and utilizing the help of an expert. Start your company by taking advantage of the support materials and consultants that are available today. Listen to and implement the advice from experts and enjoy a healthy company that grows stronger every day and evolves into a mature and self perpetuating organization.
Consulting 60 minutes