Learn what to track, when and why PLUS a bonus presentation “How I Became A $2M Business” by Sharon Tinberg, expert residential cleaning service owner of Rags to Riches in this 2 hour and 30 minute video. ONLY $159.99
THERE ARE 5 STAGES OF GROWTH IN EVERY BUSINESS
THE SAME 7 KEY FACTORS INFLUENCE YOUR SUCCESS AT EACH STAGE
Stage 1, Existence: You are just trying to get the business up and running.
Stage 2, Survival-Minimal growth but company is up and running.
Stage 3, Success-There is a self sustaining customer and employee base in place and there is no longer any danger of going out of business.
Stage 4, Take off. Your entire company is self sustaining.
Stage 5, Resource Maturity. You take what you have learned and/or the profits you have compiled and invest it in some way.
To move from each of the stages into the next you must develop 7 key factors, and everything connected to that factor. The seven key factors are:
- Information and Analysis
- Strategic Planning
- Human Resource Development and Management
- Process Management
- Business Results
- Customer Focus and Satisfaction
Learn what is involved in each of these factors and then develop the necessary forms, processes, systems and tracking mechanisms to put everything in place that is necessary to evolve to stage 2. i.e.Information and Analysis includes putting a process in place for tracking, trending, analyzing and managing things like customer maps, billing information, response cards, quality call comments, performance appraisals, supply usage, attendance, tardiness, turnover, etc. This is just part of the first key factor to your moving from stage 1 to stage 2. Sound complicated?Â If you have never been in an office setting before it will be. You will learn a lot and it will be as much fun as you let it be. Do not waste time reinventing the wheel. There is a world of resources out there. Search each of the key factors above on the internet. They are the basis for the Malcolm Baldridge Award application so there is a ton of information out there on each of the key factors. Read it. Make a plan and follow your plan into the next stage.
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